Simplicity and Clarity
Our installation guides are designed to be as simple and intuitive as possible, taking inspiration from Ikea-style assembly guides. Each step is accompanied by clear and illustrated instructions, making understanding easy even without extensive technical knowledge. You'll find all the necessary information for installation, including safety tips, parts lists, tool requirements, and tricks to make assembly easier.
We firmly believe that simplicity is key to making installation accessible while reducing costs associated with adjustable climbing wall investments.
Safety First
Your safety is our top priority. That's why our installation guides include detailed safety instructions and warnings to be followed during the installation and handling of our adjustable climbing walls. We also provide advice on handling parts and tools safely to avoid injuries or damage.
Comprehensive Parts and Tools List
Our installation guides feature detailed lists of every metal piece, wooden piece, screws, and tools needed, along with instructions on their usage. Additionally, we deliver all our adjustable walls with the necessary imperial sockets and tools for installation.
Tips to Facilitate Assembly
To make the assembly process as smooth as possible, our installation guides include practical tips to facilitate assembly. For example, we recommend not tightening bolts too hard to allow for slight movement between parts, making hole alignment easier. Another example, we provide detailed guidance on how to drive anchors into concrete without damaging the threads of these anchors.
Optimal Customer Experience
We designed our installation guides with the customer experience in mind. With a piece-by-piece structure design and the simplicity of installation guides, approximately 90% of our customers install their Lemur Design adjustable wall by themselves, without extensive technical knowledge, in just one day.
The fastest installation record stands at 2 hours and 30 minutes for the installation of a self-supporting 12x12 model by a team of three people.
Easy Access to Technical Support
That being said, if you're unsure about the right way to proceed or have technical questions during installation, we're always easily available by phone to assist you in case of any issues. We commit to responding within 24 hours if immediate assistance isn't possible. Our support team is here to provide the necessary help to overcome any obstacles you may encounter during the installation of your Lemur Design adjustable climbing wall.
At Lemur Design, we believe that purchasing an adjustable wall should not be complicated. We've made it a priority to simplify transportation worldwide, the structures of each of our walls, the climbing experience with our automatic control box, and that's why we've also created simple, clear, and comprehensive installation guides to support you through every step of the process.
We are committed to making your experience with Lemur Design an exceptional one, from ordering to installation.